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Terms & Conditions

Hevn Jewelry / Terms & Conditions

RAQUEL TRIGUERO DE CÓRDOBA . NIF. 02653158-Q

C/ LAGASCA 92 2º DCHA.

28006 MADRID, ESPAÑA

Orders:

To place an order via email, please contact info@hevn.es. Showroom hours are Monday-Friday from 10 am to 8 pm, only by appointment.

Orders may be placed online at www.hevn.es at any time; if placed after closing they will be confirmed the next business day via a sales representative.

HEVN reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by HEVN.

Order Fulfillment:

All bespoke orders are custom cast and made to order in Europe. All orders do not go into production without full advance payment by the customer.

Bespoke orders take between 2-4 weeks to produce and ship. Should you need your order before then- you may be able to rush your order for an additional fee of EUR100. You can note your rush request in the comments section of the order and your credit card will be charged accordingly should it be approved by a sales representative.

Brass orders may ship immediately if the item is in stock. If the item is out of stock orders can take up to 2 weeks.

It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete.

Orders placed during holidays or when there is a high volume of orders can take longer that the allotted time window. A sales representative will always notify the customer if this is the case.

VAT:

VAT is applicable on all orders shipped.

Multiple Shipments within One Order:

Should you order an item that is ready for immediate shipment along with items that are not- this order will be split into multiple shipments. The customer will be charged for the second shipment without notification. If you wish for us to hold your items and send as 1 shipment, this must be noted at the time your order is placed.

Secure Payment:

We accept Visa, MasterCard and American Express and also Paypal. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.

Bespoke Jewelry:

HEVN’s fine jewelry collection consists of options in solid 24K Yellow Gold, Rose Gold, White Gold, Paladium and ruthenium.

Brass Jewelry:

HEVN’s bronze/brass/silver jewelry collection is a base of bronze/brass/silver plated in either 24K Yellow Gold, 24K Rose Gold, Paladium or Ruthenium.

Gift Wrap:

All fine items are shipped in our logo box with a Hevn pouch unless otherwise specified. Brass items are shipped in our logo pouches. We do not offer wrapping.

Returns:

All sales are final. We do not take returns on any styles- both brass and fine.

If you purchased a HEVN piece from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any pieces not purchased directly from HEVN.

Exchanges:

Chains may be exchanged for a different style at a 20% restocking fee within 30 days of purchase. Should you want a different length in the same chain style ordered- you may call the showroom and speak with a sales representative to see if your chain can be altered- this is on a case-by-case basis. The customer is responsible for all shipping costs when a chain is exchanged. No other products may be exchanged.
Should you have a remaining balance after your exchange, this will be provided in the form of store credit.

Product Maintenance:

On a case-by-case basis, HEVN will polish (clean) or repair a fine jewelry product that was ordered directly from www.hevn.es or the showroom within 1 year of purchase. If your purchase is from over 1 year ago, repairs may still be made but there will be a fee depending on the work needed and condition of the item.
If your brass/bronze/silver piece has broken within 1 month of purchase- HEVN will either exchange your piece for a new one of the same style and color, or provide you with a store credit.

Chain Maintenance:

HEVN will repair chains on a case-by-case basis up to one year after the date of purchase. If your chain requires multiple repairs within the first year of purchase it is up to the customer service representative’s discretion to determine if a fee is required.
After 1 year the chain may still be repaired at a fee determined by the customer service representative.

Site Information:

At HEVN, we make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions- including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.

Site Imagery:

As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary.

Trademarks:

HEVN and any other product or service name or slogan contained in our Site are trademarks of Raquel Triguero Códoba and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Raquel Triguero Córdoba or the applicable trademark holder. All other trademarks, registered trademarks, product names and HEVN names or logos mentioned in our Site are the property of their respective owners.

Third Party Content:

HEVN may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. HEVN does not monitor or have any control over any Third Party Content or third party Sites. HEVN does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. HEVN does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Promotions:

Any promotions offered by HEVN will state the time frame in which they can be used, along with any other limitations or excluded products. HEVN reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, HEVN has the right to cancel these orders and ban the usage of any further promotional material by such user.

Editorial Credits:

HEVN jewelry is often credited in popular publications and editorial features- there are times information is improperly credited by these publications. This can include, product name, material, and/or pricing. HEVN will not honor any incorrect information provided by such publications.

Disclaimer of Liability:

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
By visiting this Web Site, you agree that the laws of the Kingdom of Spain, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disclaimer of Warranty:

Except as expressly provided to the contrary in a writing by HEVN this Site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. HEVN disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. HEVN does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. HEVN does not represent or warrant that our site or its servers are free of viruses or other harmful components.

Notice:

You agree that HEVN may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification.

Termination:

Notwithstanding any of these Terms and Services, HEVN reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Contact Information:

info@hevn.es